Service and Maintenance Information

This page is intended to give general information regarding maintenance, use or safety related issues regarding the Fault Wizard. For specific information regarding your Fault Wizard, use the response form to send us your serial number. We will reply with any pertinent information.

Topic- Maintenance Action required.

NOTICE, December 2011-Supplemental to NOTICE, May 2006
click here to download.

Fault Wizard's with serial numbers 749 and lower should have a simple case venting procedure done by the operators.
Click here for the procedure. Posted 7/31/06

Topic- Safety Notice

Operators of the Fault Wizard should be fully trained in the handling of high voltage equipment and test gear. We remind all users to follow safe practices and at a minimum, we state it is mandatory to wear Class I or better high voltage gloves when connecting or operating the Fault Wizard. Full safety and operation information can be viewed in the operation manual available by
clicking here for the download . Posted 7/31/06

Topic- General- Fault Wizard Updates

Evolution of products and functions is critical in today's ever changing world. Occasionally, IUP updates the Fault Wizard's operating code to improve the function or user convenience.

IUP does offer a service to update your Fault Wizard to the latest operating codes, replace batteries and other general updates. There is a charge for this service however if your Fault Wizard is over 2 years old, its best practice to have it freshened. Contact the Factory's service group for return and cost information.
Click here to contact us. Posted 7/31/06

Topic- Repairs

The Fault Wizard does not need to be calibrated and there are no serviceable actions needed. If you suspect your Fault Wizard is not performing correctly, we strongly suggest obtaining a test cable. Typically 100' or more, connect to the Fault Wizard in a controlled environment. Use the test cable to work with cable VP and different functions and if questions remain, contact the factories service department. DO NOT RETURN PRODUCT TO IUP WITHOUT FACTORY AUTHORIZATION.
Posted 7/31/06

Made in the USA

Innovative Utility Products Corp.
P.O.Box 1667
Van Buren, AR 72957
Phone: (479) 410-2098
FAX: (479) 410-3260

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